Turnaround time for Custom Orders: 7 - 21 Business Days.
Turnaround time for On Hand Items: 3 - 5 Business Days.
This processing timeframe is subject to change due to sales or holidays. All Orders will ship via USPS Priority Mail Service. Other shipping options are available at the Customer's expense.
******NO SHIPMENT WILL TAKE PLACE ON WEEKENDS NOR HOLIDAYS******
RETURNS & EXCHANGE POLICY
CANCELLATION AND MODIFICATION POLICY
Orders can be changed or modified but never cancelled for “full refund”. We DO NOT OFFER REFUNDS, due to the nature of the product. Once the order has been placed, we will only make modifications to the order. Please, refer to Return and Exchange Policy.
RETURN AND EXCHANGE POLICY
Due to the nature of the product, your order must meet Federal Health Regulations before requesting a return or exchange. All returns are processed within 1-2 business days upon arrival to our offices.
All hair has undergone a quality assurance process to ensure it is free of imperfections. If you receive an item that is damaged, defective, or materially different, please call customer service at firstname.lastname@example.org within 3 business days of the receipt date. Exotic Beauty Supply will inspect the return to ensure all product is in its original condition. No in-store credit will be given if product has been unraveled, co-washed, or manipulated in any manner from its original state.
Exotic Beauty Supply, at its sole discretion, may exchange products under the following conditions:
Requests must be made within 3 business days of receipt of product(s).
Any exchange requested after 3 business days of receiving the product will not be honored.
In order to process an exchange, the product would need to be sent back at your expense. Once return has been approved, customers will only be allotted 7 business days to return item for an exchange. Any timeframe exceeding this allotment will not be honored.
We will not accept any merchandise, which has been used or altered (unraveled, washed, brushed, combed or cut) in any way.
According to the Federal law you cannot return human hair products that have been used due to hygienic reasons. Please return the item in the original and resalable condition as a necessary health precaution.
Product must be exchanged for something of equal or greater value.
Once your product has been received it will be examined thoroughly. If the product has been returned unused in its original condition, we will exchange the product for something of equal or greater value per your selection.
No refunds will be permitted, unless it is determined that Exotic Beauty Supply is the party at fault due to a fulfillment error, then we shall exchange the product at no additional cost to the customer.
Customer is responsible for the reshipment cost as that is a separate service that has already been used.
For any exchange that permits a difference (less than original) customer will hold a in-store credit for the remaining balance owed as we do not refund ANY costs.